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CRM Customer Relationship Management

CRM Framework

CRM Framework

Here is an end-to-end CRM framework for a banking customer relationship management system. Starting at the core banking system, to data analysis, to business operations and finally to the customer.

Diagram of a CRM Framework
CRM Framework. Photo credit:

Related Websites

Links to other crm resources.

Information Technology for Banks

Banking Technology - Resource for Banks and Financial Institutions
Online resource on information technology solutions for banks and financial companies. Buyer's guide to banking applications, crm, risk management systems and more.