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CRM Customer Relationship Management
The benefits of CRM include reduction in travel expenses, video crm for face to face desktop communications, improved collaboration with your customer, improved customer service, cross-selling and smarter decision making.
CRM software allows banks to collect data on their customers. With this, banks can create a customer profile or view, such as: wallet share, assets, accounts, credit history and more.
Vendor crm solutions categories include core banking, erp, e-crm, contact management and analytical crm.
Siebel Systems Inc.
Siebel Systems is the world’s leading provider of customer relationship management (CRM) solutions and a leading provider of applications for business intelligence and standards-based integration.
Products: Siebel Customer Relationship Management (CRM) Solutions, Employee Relationship Management (ERM)
Customers: AMP Financial Services, Deutsche Bank, DHL Profile, Fortis Investments, Honeywell
Links to other crm customer relationship banking resources.
Information Technology for Banks
Banking Technology - Resource for Banks and Financial Institutions
CRM Strategy of Banks
Onyx Software Corporation
Siebel Systems Inc.,
Fidelity Information Services